Over chat – tech team

Just a few simple things to keep in mind .. in suggested order

1. Greet
2. Use smileys often
3. Thank for every help
4. Ask precise questions and wait for answers
5. Appreciate them for any positives they have
6. Try to explain reasons/purpose for asking for things from the person
7. Use words like we rather than you or he or she. If you have to, use names – politely.
8. After a couple of talks – practise small talk. Small talk includes talking about anything but work like wheather, a news etc.
9. Try getting casual
10. Don’t forget to greet while leaving